jjwun is committed to protecting the privacy and personal data of every player on our platform. This Privacy Policy explains what information we collect, why we collect it, how it is used and protected, and what rights you have over your own data. Please read this document before creating an account or using any jjwun service.
Six core commitments that define how jjwun handles the personal information of every Pakistani player on the platform.
All data transmitted between your device and jjwun is protected by 256-bit SSL/TLS encryption — the same standard used by international financial institutions. Your personal and payment information is never transmitted in plain text.
jjwun does not sell, rent, or trade your personal data to any third party for commercial purposes. Your information exists to operate your account and improve your experience on jjwun — nothing else.
Data collected by jjwun is used only for the specific purposes described in this Privacy Policy. We do not use your data for profiling unrelated to your account, nor for automated decision-making that produces legal effects.
Personal data is stored on hardened, access-controlled servers. Access within jjwun is restricted to personnel who need it to perform their specific role. All internal data access is logged and audited.
jjwun's data practices align with international data protection standards applicable under our gaming licence. This includes minimum retention requirements, mandatory breach notification obligations, and player consent standards.
You have the right to access, correct, and request deletion of your personal data. You may also withdraw consent for optional data processing at any time. jjwun's support team handles all data rights requests within 30 days.
This Privacy Policy applies to all personal data collected by jjwun through its website, mobile interface, and any other channels through which you interact with the platform. By using jjwun, you acknowledge that you have read and understood this Policy. If you do not accept its terms, please discontinue use of the platform.
jjwun ("the Platform," "we," "us," or "our") respects the privacy of every individual who interacts with our services. This Privacy Policy sets out the basis on which personal data collected from users of the jjwun platform — including registered players, prospective players, and visitors — is processed, stored, and protected.
This Policy is designed to meet international data protection standards and to give users a clear, honest account of how their information is handled. We do not use legal complexity to obscure what we do with your data. Where a data processing activity requires your consent, we will ask for it separately and clearly.
This Privacy Policy should be read alongside jjwun's Terms & Conditions and Responsible Gaming Policy, all of which form part of the overall framework governing your use of the jjwun platform.
For the purposes of applicable data protection legislation, jjwun is the data controller in respect of the personal information collected through the jjwun platform. As data controller, jjwun determines the purposes for which and the means by which personal data is processed.
jjwun operates under international gaming licensing and applies the data protection obligations that form part of that regulatory framework. Queries relating to jjwun's data controller status, the lawful basis for specific processing activities, or the identity of any appointed data protection officer should be directed to jjwun's compliance team via the contact details in Section 16 of this Policy.
jjwun collects personal data in several categories. The specific data collected depends on the nature of your interaction with the platform:
| Category | Data Elements | Collection Trigger |
|---|---|---|
| Identity Data | Full legal name, date of birth, gender, national identity number or passport number (where required for KYC) | Account registration; identity verification |
| Contact Data | Email address, mobile phone number, residential address (city, province, postal code) | Account registration; address verification |
| Financial Data | JazzCash/EasyPaisa account identifiers, bank account details (account title, bank name, branch), transaction history | Deposit or withdrawal request; payment method registration |
| KYC Documents | Copies of CNIC, passport, or other government-issued identity document; proof of address documents; source of funds declarations | Identity verification; withdrawal clearance |
| Gaming Activity Data | Games played, bets placed, wager amounts, win/loss records, session durations, responsible gaming tool usage | Platform use; game session activity |
| Technical Data | IP address, device type, operating system, browser type and version, screen resolution, time zone | Automatic collection on platform access |
| Usage Data | Pages visited, navigation paths, features accessed, referral source, session timestamps | Automatic collection via analytics tools |
| Communications Data | Records of live chat conversations, support ticket content, email correspondence with jjwun | Customer support interaction |
jjwun applies the principle of data minimisation — we collect only the data that is necessary for the purpose for which it is collected. We do not collect sensitive personal data (such as racial or ethnic origin, religious beliefs, or biometric data) unless this is required under a specific regulatory obligation.
jjwun collects personal data through the following channels and mechanisms:
jjwun processes personal data for the following purposes. Each processing activity is carried out on a specific lawful basis:
jjwun does not sell, rent, or trade personal data. We share personal data only in the following limited circumstances, and only to the extent necessary for the relevant purpose:
jjwun does not sell personal data to advertisers, data brokers, or any commercial third party. This applies to all categories of data listed in Section 3, including gaming activity data and contact information.
jjwun's platform infrastructure is distributed across multiple geographic locations. As a result, personal data may be transferred to and processed in countries outside of Pakistan. Where such transfers occur, jjwun ensures that appropriate safeguards are in place to protect the data to a standard equivalent to that required under applicable data protection frameworks.
Safeguards applied to international transfers include contractual data protection clauses in agreements with all data processors and sub-processors who handle personal data outside Pakistan. jjwun does not transfer personal data to jurisdictions that do not maintain adequate data protection standards without first implementing these contractual protections.
jjwun retains personal data for as long as is necessary to fulfil the purposes for which it was collected, subject to the following minimum retention periods which are imposed by regulatory requirements:
Following the expiry of the applicable retention period, personal data is securely deleted or anonymised in accordance with jjwun's data destruction procedures. Where data is anonymised rather than deleted, it ceases to constitute personal data and is no longer subject to this Privacy Policy.
jjwun uses cookies and similar tracking technologies on its platform. Cookies are small data files placed on your device that allow the platform to recognise your browser, maintain your session, and collect usage information. jjwun uses the following categories of cookies:
You may control cookie settings through your browser's privacy preferences. Disabling non-essential cookies will not prevent you from using jjwun but may affect the availability of certain features or personalisation options.
Subject to applicable data protection law and jjwun's regulatory retention obligations, you have the following rights in respect of your personal data:
Request a copy of the personal data jjwun holds about you and information about how it is processed.
Request correction of inaccurate or incomplete personal data held in your jjwun account.
Request deletion of your personal data where there is no overriding legal basis for its continued retention.
Request that jjwun restricts the processing of your data in certain circumstances, such as while a dispute is being investigated.
Receive a copy of data you have provided to jjwun in a structured, machine-readable format, where technically feasible.
Object to processing carried out on the basis of legitimate interests or for direct marketing purposes.
To exercise any of the above rights, contact jjwun's support team via live chat or by email at [email protected]. jjwun will respond to all data rights requests within 30 calendar days. Where a request is complex or involves a large volume of data, this period may be extended by a further 60 days, of which you will be notified.
Please note that certain data rights are subject to limitations where jjwun is required by law to retain specific data — particularly transaction records and KYC documentation held under anti-money laundering obligations. In such cases, jjwun will explain the basis for any limitation when responding to your request.
jjwun implements technical and organisational security measures proportionate to the nature and sensitivity of the personal data processed. These measures include:
In the event of a personal data breach that is likely to result in a risk to your rights and freedoms, jjwun will notify affected individuals in accordance with applicable notification obligations. Notification will be provided via the registered email address associated with your account.
While jjwun maintains platform-level security, you are responsible for maintaining the security of your account login credentials. Use a strong, unique password for your jjwun account. jjwun will never ask for your password through any channel.
jjwun is strictly an adult platform. Access to and use of jjwun is prohibited for any individual under the age of 21. jjwun does not knowingly collect personal data from persons under 21 years of age.
Where jjwun discovers that personal data has been collected from an individual under the age of 21, that data will be deleted promptly, the associated account will be closed, and any deposited funds will be returned to the original payment method. jjwun cooperates actively with efforts to prevent underage access to gambling services.
If you believe that a minor has registered an account or accessed jjwun's services, please contact jjwun's support team immediately at [email protected].
jjwun may send you marketing communications — including information about promotions, bonuses, new game launches, and platform news — where you have provided explicit consent to receive such communications during or after account registration.
You may withdraw consent for marketing communications at any time by:
Withdrawal of marketing consent does not affect your ability to continue using jjwun's gaming services or to receive service-related communications (such as transaction confirmations, account security notifications, or support responses), which are sent on the basis of contract performance rather than marketing consent.
jjwun does not send unsolicited marketing communications to individuals who have not registered an account or provided explicit consent. If you receive unsolicited communications purporting to be from jjwun, please report these to jjwun's support team as they may represent fraudulent impersonation of the jjwun brand.
The jjwun platform may contain references to third-party services, including payment processors and game providers. These third parties operate under their own privacy policies and data handling practices. jjwun is not responsible for the privacy practices of third parties and encourages you to review the privacy policies of any third-party service you interact with in connection with your jjwun account.
Game providers whose titles appear on jjwun's platform may collect limited technical data (such as session identifiers and game outcome data) as part of the game delivery process. This data collection is governed by the relevant provider's data processing agreement with jjwun and is limited to what is necessary for game delivery and integrity monitoring.
jjwun reserves the right to update or amend this Privacy Policy at any time. Where changes are material — meaning they significantly affect how your personal data is processed or your rights as a data subject — jjwun will provide advance notice via the email address registered to your account before the changes take effect.
The effective date of the current version of this Policy is displayed at the top of the document. Players are encouraged to review this Policy periodically. Continued use of jjwun following notification of material changes constitutes acceptance of the revised Privacy Policy.
For any queries, concerns, or requests relating to this Privacy Policy or jjwun's handling of your personal data, please contact jjwun's support team:
jjwun's support team includes Urdu and English-speaking agents and is available around the clock. Data rights requests and privacy queries are escalated to jjwun's compliance team and will receive a substantive response within 30 calendar days.
If you are not satisfied with jjwun's response to a privacy concern, you may have the right to lodge a complaint with the relevant data protection authority in the jurisdiction applicable under jjwun's operating licence. jjwun's compliance team can provide further information on the applicable supervisory authority upon request.
This Privacy Policy is written in English, which is the authoritative version for all legal and interpretive purposes. jjwun's support team can discuss the content of this Policy in Urdu — however, the English text of this document shall prevail in any dispute relating to its interpretation.
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